Refund and Returns Policy

Refund & Returns Policy

St. Patricks Distillery Ltd.

Overview

We hope you are happy with your purchase. If you change your mind about an eligible product purchased online from St. Patricks Distillery Ltd., you must notify us within 14 days of receiving your order that you wish to cancel and return it.

After notifying us of your cancellation, you must return the product to us within 14 days.

To be eligible for a change-of-mind return, the product must:

  • Be unopened and unused;

  • Have all original seals intact;

  • Be in the same condition in which you received it; and

  • Be returned in its original packaging, where applicable.

We do not accept opened, unsealed, partially consumed or used alcoholic products for change-of-mind returns.

You will need to provide your order number, receipt or other reasonable proof of purchase.

Before returning an item, please contact us at info@stpatricksdistillery.ie.

Nothing in this policy affects your statutory rights under Irish consumer law.

Returning Your Order

Customers are responsible for arranging and paying for the return of products where the return is due to a change of mind.

All returns must be sent to:

St. Patricks Distillery Ltd.
St. Patrick’s Mills
Douglas
Cork
T12 YE0C
Ireland

Products must be securely packaged and appropriately protected for return shipping.

Alcoholic beverages are fragile and may be subject to restrictions imposed by delivery companies. It is your responsibility to use a delivery company that accepts alcoholic beverages for transport.

We recommend using a trackable shipping service.

You are responsible for the returned products until they are received by us.

We cannot accept responsibility for products that are lost, damaged or broken while being returned to us where the return shipping has been arranged by you.

Return Shipping Costs

For change-of-mind returns, the customer is responsible for the cost of shipping the products back to St. Patricks Distillery Ltd.

Return shipping costs are non-refundable.

Where a product is faulty, damaged on delivery, incorrectly supplied or otherwise does not conform to your order, please contact us at info@stpatricksdistillery.ie before returning the product.

Opened Products

We do not accept opened products for change-of-mind returns.

This includes any alcoholic product where:

  • The bottle, can or container has been opened;

  • A cork, cap or other closure has been removed;

  • A tamper-evident seal has been broken;

  • Any of the contents have been consumed;

  • The product has been altered or tampered with; or

  • The product is otherwise no longer in its original saleable condition.

This restriction applies to change-of-mind returns. It does not affect your statutory rights where a product is faulty, damaged, unsafe, incorrectly supplied or not as described.

Damaged, Faulty or Incorrect Products

Please inspect your order as soon as possible after delivery.

If you receive a product that is:

  • Damaged or broken;

  • Leaking;

  • Faulty;

  • Incorrect;

  • Not as described; or

  • Otherwise does not conform to your order,

please contact us at info@stpatricksdistillery.ie as soon as possible.

Please provide:

  • Your order number;

  • A brief description of the issue; and

  • Photographs of the product and packaging where possible.

For damaged bottles or breakages, please do not return broken glass through the post unless we specifically ask you to do so.

Your rights regarding faulty or non-conforming goods are separate from our change-of-mind returns policy and are protected under Irish consumer law.

Depending on the circumstances, you may be entitled to a refund, replacement, repair, price reduction or another appropriate remedy.

Where a return is required because a product is faulty, damaged, incorrectly supplied or not as described, St. Patricks Distillery Ltd. will cover or reimburse reasonable return costs where required by law.

Refunds

Once your eligible return has been received, we will inspect the product.

If the return is approved, we will notify you by email and process your refund using the same payment method used for the original purchase, unless otherwise agreed.

For a valid cancellation under your statutory cooling-off rights, any refund due will be processed within the time required by Irish consumer law.

We may withhold a refund until we have received the returned goods or you provide satisfactory evidence that the goods have been sent back, where permitted by law.

Delivery Charges

Where you validly exercise your statutory right to cancel an online order, we will refund the standard delivery charge originally paid where required by law.

If you selected a delivery method that was more expensive than our standard delivery option, we are not required to refund the additional cost of that upgraded delivery service.

The cost of shipping a change-of-mind return back to us is the customer’s responsibility.

Sale and Promotional Products

Products purchased during a sale or promotion are subject to the same statutory consumer rights as products purchased at their regular price.

Eligible unopened sale products may therefore be returned within the applicable statutory cancellation period where the right to cancel applies.

Faulty or damaged sale products remain covered by your statutory consumer rights.

Exchanges

We do not automatically offer exchanges for change-of-mind returns.

If you would like a different product, please contact us at info@stpatricksdistillery.ie.

Where appropriate, you may be asked to return the original unopened product and place a new order.

If a product is faulty, damaged or incorrectly supplied, please contact us before returning it.

Gifts

Refunds will normally be issued to the original payment method used to purchase the order.

If a product was purchased as a gift and you would prefer another available option, please contact us and we will advise whether an exchange or store credit can be offered.

Failed or Refused Deliveries

Where an order is returned to us because delivery could not be completed, we will contact the purchaser to discuss redelivery or any refund that may be applicable.

Additional delivery charges may apply if the order needs to be sent again.

Where delivery cannot be completed because applicable age-verification requirements have not been satisfied, additional delivery or return charges may apply where permitted by law.

Proof of Purchase

We may require reasonable proof that the product was purchased from St. Patricks Distillery Ltd.

This may include:

  • Your order confirmation;

  • Order number;

  • Receipt; or

  • Other reasonable proof of purchase.

Need Help?

For questions regarding returns, refunds, faulty products or damaged deliveries, please contact:

St. Patricks Distillery Ltd.
St. Patrick’s Mills
Douglas
Cork
T12 YE0C
Ireland

Email: info@stpatricksdistillery.ie
Telephone: +353 21 4918791

Please contact us before returning any damaged, faulty or incorrectly supplied product.

Last updated: 18 August 2026

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